Achieve Infrastructure Resilience During the Coronavirus Outbreak
Business and IT leaders alike find it difficult to prepare a proportionate response to business continuity challenges like the coronavirus (COVID-19). Travel restrictions within an affected outbreak area limit resources altogether and decrease the availability of operations staff.
Infrastructure and operations (I&O) leaders specifically struggle to meet the increased demand for at-home infrastructure support, as the majority of citizens are teleworking indefinitely and globally.
Follow three steps to limit the impact of COVID-19 on I&O and improve infrastructure resiliency to protect your organization from significant disruptions…
The power of emotional listening: To help leaders build emotional resilience during difficult times
When you become a better listener, you also learn to listen to yourself, which means connecting to your inner wisdom and gaining access to creative and timely solutions.
Emotional listening is the ability to hear beyond the words so you understand the real meaning of what is being said. It will prompt the person in front of you to connect to their inner wisdom and therefore come up with a creative solution.
Emotional listening is the ability to notice nonverbal cues, connect with others from an authentic place, and trust their thinking, knowing they have the answer within them. And it is also about knowing what to say or what not to say, so you can create trust and, therefore, a safe space to express new ideas, thoughts, and emotions.
The more you can listen, the better [your workforce] can function and adapt to new conditions or circumstances…