How to achieve operational resilience

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How to achieve operational resilience

What can I do to manage vulnerabilities in my systems and achieve operational resilience?

A: Operational resilience can be defined as a company’s ability to prevent, respond to and recover from operational disruptions.

The concept has been in the regulator’s sights for some time but the pressure is growing – 2019 ended with joint consultation papers on operational resilience from the Financial Conduct Authority, Prudential Regulation Authority and Bank of England.

The FCA’s shift in focus requires companies to understand and manage the threats to and vulnerabilities that exist within their business. They are also expected to invest in strategies to help them recover from significant…


TAL Risk Academy launches natural disaster training course

Life insurance specialist TAL is offering a new course to help financial advisers support customers who may be experiencing trauma or grief due to natural disasters. Read more: TAL Risk Academy ready for 2020 enrollees.

The new TAL Risk Academy course, to be delivered by Glenn Baird, TAL’s head of mental health, will tackle the effects natural disasters can have on mental health and how to navigate difficult or upsetting conversations. It will also include a Q&A session between advisers and Nicole Sadler, clinical psychologist and head of policy and practice at Phoenix Australia, the national centre of excellence in posttraumatic mental health.

“Australians and their families have been impacted by a range of significant natural disasters recently and dealing with the aftermath of these events can be incredibly difficult…


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