Expect the unexpected – resilience in practice

Hope and resilience rise from depth of tragedy

Shock, fear and grief pierced our hearts this past Tuesday, January 15, 2019, commensurate with the cowardly terrorist attacks against innocent people at 14 Riverside Drive in Nairobi. As information painfully trickles out, Kenyans ponder our individual and collective safety, community, and plans. But out of the depths of tragedy comes hope, aspirations, and resilience.

Kenya thrives as a resilient nation. We seek justice, flourish in unity, and crave peace just as the lines in our national anthem declare that “justice be our shield and defender, may we dwell in unity, peace, and liberty”. We prove resilient at the individual level, community, and national-level. Psychologist Suniya Luthar describes personal resilience as the ability to positively adapt despite adversity.

In Kenya, our high collectivism rating means we find identity in our communities. Our willingness to reach out and respond to appeals from those in our social networks improves our personal resilience. We need help? We reach out. We respond. Other nations with more individualistic cultures would try to utilise only their own personal means or depend on government support instead of direct appeals for assistance…


Lawmakers Optimistic Trump Will Spare Disaster Relief Funds in Bid to Build Border Wall

Republican lawmakers expressed optimism Friday that the Trump administration would spare billions of dollars in unspent disaster relief funds earmarked for areas including hurricane-pounded Puerto Rico as they search for money to build the president’s promised border wall.

Backlash Friday was swift to news that the White House had directed the Army Corps of Engineers to comb through its budget, including $13.9 billion in emergency funds that Congress earmarked last year, to search for potential funding as President Donald Trump continues to weigh signing a national emergency declaration to build the wall without Congressional signoff. The details were spelled out by a congressional aide and administration official familiar with the matter who spoke on condition of anonymity because they were not authorized to speak publicly…


Expect the unexpected – resilience in practice

Having that ‘bounce-back-ability’ is a day-to-day trait of being a practice manager – but some are better at it than others.

Last year ‘resilience’ became the new NHS buzzword – another target for practices to achieve. We’ve all heard it but, if you put aside what our line of business tells you, what does resilience actually mean? The dictionary definition is: ‘The capacity to recover quickly from difficulties’; another definition is the ability to, ‘…spring back into shape’ after a setback.

Having that ‘bounce-back-ability’ is a day-to-day trait of being a practice manager – but some are better at it than others.

Much of the advice you hear about how to be resilient will tell you to, ‘Talk to someone’, or ‘Think positively’; these are suggested reactions to the stressful situations you deal with (e.g. a missed deadline, an angry patient or staff shortages).

Life as a practice manager can sometimes be a very solitary role; those above, to the side and below you   come to you to solve a problem. As line managers, we’re exposed to increasing levels of stress. Some of us struggle to deal with problems until they arise, or with having the time to build personal or ‘emotional’ resilience…


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